Refund policy

Towels: our Feel the Difference Promise

Every towel we sell is handwoven on traditional shuttle looms and made to last for decades. We’re so confident you’ll feel the difference that we offer a guarantee.

Use it, wash it, live with it. If you don’t love your towel, return it within 30 days of delivery for a full refund.

This covers all our towels: bath sheets, bath and beach towels, hand towels and face cloths. Please send your towel back clean.

All other products: 30-day returns

Kilims, rugs, cushion covers, throws, robes, scarves, bed covers and all other items can be returned within 30 days of delivery for a full refund, provided they are:

unused and unwashed
in their original condition, with any tags and packaging

Gift sets

Gift sets can be returned within 30 days of delivery. Towels in a set are covered by our Feel the Difference Promise. All other pieces must be unused and in their original condition.

How To Process A Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (excluding our Feel The Difference Promise). You have 30 days after receiving your item to request a return.

Email us at hello@turkishbathhome.com.au
We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Pack it securely and send it back. We recommend a tracked service as we cannot be held responsible for returns lost in transit.

Faulty, damaged or not as described

If anything arrives faulty, damaged or not as described, please contact us within 7 days of delivery, with a photo if possible. We’ll arrange a repair, replacement or full refund, and cover the return postage.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy affects those rights.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

Would you prefer a different colour or size? Let us know when you contact us. If it’s in stock, we’ll arrange an exchange.

Refunds

Once we’ve received and checked your return, we’ll refund you to your original payment method within 10 business days. Depending on your bank, it may take a few more days to appear in your account.

Return shipping: Return postage is at the customer’s cost, except for faulty or damaged items.

Original shipping costs are not refunded, except where an item is faulty.

If more than 15 business days have passed since we’ve approved your return, please contact us.